Customer Relationship Officer
2023-04-12
Full Time
Description
Customer Relationship OfficerMultiple locations
Department SOUTH BUSINESS Job posted on Apr 10, 2023 Employee Type Permanent Experience range (Years) 0 - 2 years
- Any graduate
- Knowledge of local language and area with good communication skills – local hire
- Should be able to communicate in local language
- Identify and conduct surveys of new working areas for group formation.
- Conduct projection meeting and form groups
- Conduct Compulsory Group Training of Groups
- Fill relevant profile forms with 100 % accuracy and collect supporting documents.
- Make Customer House visits and cross verify the household assets details furnished by the customer.
- Conduct Center meeting as per scheduled time and day without fail and maintain above 95 % customer attendance.
- Manage the total loans given out to customer.
- Fill loan application form necessary documents for loan disbursement.
- Conduct 100 % loan utilization check within 7 days from the day of disbursement.
- Motivate the customer for on time loan repayment.
- Monitor the customer for better control over the program.
- Retain customers & minimize dropouts.
- Promptly resolve all enquiries & complain of Customer.